“What you see and what you hear depends a great deal on where you are standing. It also depends on what sort of person you are.”

There is only one boss: the customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else.

The future is an opaque mirror. Anyone who tries to look into it sees nothing but the dim outlines of an old and worried face.

If one is estranged from oneself, then one is estranged from others too. If one is out of touch with oneself, then one cannot touch others.

To avoid criticism, do nothing, say nothing, be nothing.